Customer Service

Post-sales services

Salvini creations are crafted to be enjoyed every day. Over time, they may be exposed to changes in temperature, pollution, damage and wear caused by contact to the skin. Salvini takes care of your jewellery: check out our exclusive post-sales services below.

Made to measure

Available for bracelets, necklaces and rings, this service widens or tightens the dimensions of your jewellery. The process requires a series of meticulous and delicate procedures.
TERMS AND CONDITIONS
Free for up to 90 days from the date of purchase (provided that the jewellery is returned structurally complete and in good condition).
After 90 days there is a charge for this service.

Name and date ring engraving service

The engraving service enables you to personalise your jewellery by inscribing a name, phase or date in different languages. This service depends on the available space and any existing technical limitations.
Give your Salvini jewellery an extra touch of exclusivity with our free engraving service: if you buy online you can enter your chosen phrase in the relevant section of the product page.
If you have already purchased a piece of Salvini jewellery and wish to have it engraved, please contact our customer service department.

TERMS AND CONDITIONS
If you purchase your Salvini jewellery in store, the engraving service is free for up to 90 days from the date of purchase (provided that the jewellery is returned structurally complete and in good condition).
After 90 days there is a charge for this service.

Rhodium-Plating

Rhodium-plating is a process that enhances the purity and shine of white gold, coating the metal in a thin layer of rhodium using an electroplating bath.

TERMS AND CONDITIONS
There is a charge for this service.

Polishing - Cleaning Service

The polishing service revives the shine of jewellery which has lost its brightness or has superficial marks, rediscovering its splendour without changing its shape.

TERMS AND CONDITIONS
There is a charge for this service.

Stone or pearl setting

This service enables you to reposition precious stones into the setting or reposition pearls on jewellery items.

TERMS AND CONDITIONS
There is a charge for this service. This service is free of charge in the case of a manufacturing defect, but not in the case of improper use by the client or tampering.
Other non-standard procedures shall be evaluated and are subject to the price list.